The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
At HYPERPORT, we strive to provide a seamless and reliable on-demand truck booking service. Our Return Policy is designed to ensure customer satisfaction and clarify the procedures for addressing concerns related to our services. Please read the following policy carefully:
We are committed to delivering a high-quality service. If you encounter any issues or are dissatisfied with your on-demand truck booking, please contact our customer support team immediately.
Any concerns, damages, or discrepancies related to the truck booking service must be reported to our customer support team within 30 minutes of the completion of the service. Provide your booking reference number and detailed information about the issue when contacting customer support.
Refunds and compensation for service-related issues will be considered on a case-by-case basis. Our team will investigate reported issues thoroughly, and if it is determined that the problem was within our control, appropriate refunds or compensation will be provided.
Customers have the option to cancel or modify their truck booking within the specified cancellation period. Details regarding the cancellation period will be communicated during the booking process. Cancellation and modification requests after the specified period may be subject to fees, and refunds will be adjusted accordingly.
Customers are responsible for providing accurate and complete information during the booking process. No-shows or incomplete information that results in the inability to provide the service may be subject to cancellation fees, and refunds will be adjusted accordingly.
in cases of force majeure events (e.g., natural disasters, strikes, etc.) that impact the ability to fulfill a booking, HYPERPORT reserves the right to cancel bookings without liability. In such cases, customers will be eligible for a refund according to the terms outlined in the cancellation and force majeure clauses.
Our customer support team is available to assist with any concerns or inquiries related to your on-demand truck booking experience. Contact information for customer support can be found on our platform and website.
HYPERPORT may update or modify this Return Policy as needed. Any changes will be communicated through our platform and website.
For any questions or concerns regarding our Return Policy, please contact our customer support team at 18003090224
Thank you for choosing HYPERPORT. We appreciate your understanding and cooperation with our Return Policy.
