The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
At HYPERPORT, we value our customers and are committed to providing a transparent and fair refund policy for our on-demand truck booking services. Please read the following policy carefully to understand the terms and conditions regarding refunds:
Customers are eligible for a refund if they cancel a booking within the stipulated cancellation period, which will be clearly communicated during the booking process. Refunds are not applicable for cancellations made after the specified timeframe.
Customers can initiate a cancellation through our online platform or by contacting our customer support team. The cancellation request must include the booking reference number and the reason for cancellation.
Refunds will be processed using the same payment method used for the original transaction. Processing times may vary depending on the payment provider. Customers can expect to see the refund within a reasonable timeframe.
In cases of no-show or incomplete information provided by the customer, the booking may be subject to a cancellation fee, and refunds may be adjusted accordingly. It is the customer’s responsibility to ensure accurate and complete information is provided during the booking process.
In the event of service disruptions or unforeseen circumstances (e.g., natural disasters, strikes, etc.), HYPERPORT reserves the right to cancel bookings and refund affected customers. Refunds in such cases will be processed as per the terms outlined in the cancellation and force majeure clauses.
If customers are dissatisfied with the quality of service provided, they may contact our customer support team to discuss their concerns. Refunds for unsatisfactory service will be considered on a case-by-case basis and may require supporting documentation.
In the rare event of service failures that are within our control, customers may be eligible for a full or partial refund. Customers must report service failures promptly to our customer support team for investigation. Changes to the Refund Policy: HYPERPORT reserves the right to update and modify this refund policy as needed. Any changes to the policy will be communicated through our platform and website.
For any questions or concerns regarding our refund policy, please contact our customer support team at 18003090224.
Thank you for choosing HYPERPORT . We appreciate your understanding and cooperation with our refund policy.
